Focusing on the sustainability topics most relevant to our business. In 2020, Ageas conducted a detailed Materiality Assessment to determine the sustainability topics most relevant to our business. The results of the materiality assessment will inform our new strategy, Impact24 and increase transparency for stakeholders. The consultations took place during the global Covid-19 pandemic, so it was no surprise that two topics - Financial Resilience and Responsible Governance - ranked highest from both a stakeholder and management perspective. For an insurance company, solid financial performance, strong and reliable governance and continuously anticipating societal challenges, in both insurance and investments, is crucial to fulfil all stakeholders’ needs.